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Terms & Conditions

Last Updated: March 16, 2025

Welcome to Nostavia Health (“Nostavia,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Nostavia Health platform, including our website, mobile applications, and all related services (collectively, the “Services”). By accessing or using our Services, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

1. Introduction

These Terms establish the rules and obligations for using Nostavia’s Services, which include:

  • Digital Clinics: Telehealth consultations with certified practitioners.

  • Hyper-Personalized Health Plans: AI-generated, doctor-verified health plans tailored to individual needs.

  • Personalized Programs: Multi-week wellness programs addressing chronic health challenges.

  • Marketplace: A platform for purchasing wellness products from third-party vendors.

Nostavia reserves the right to modify, suspend, or discontinue any part of the Services at its sole discretion, with or without prior notice.

2. User Eligibility

To use our Services, you must meet the following criteria:

  • Age Requirement: You must be at least 18 years old to use the Services independently. If you are under 18, you may use the Services only with the explicit consent and supervision of a parent or legal guardian.

  • Accurate Information: You agree to provide accurate, complete, and current information during registration and throughout your use of the Services. Failure to do so may result in suspension or termination of your account.
     

3. Description of Services

Nostavia Health provides a range of digital health services, including:

  • Digital Clinics: Access to telehealth consultations with certified practitioners in specialties such as Ayurveda, fitness, general health, and mental wellbeing.

  • Hyper-Personalized Health Plans: Customized plans, leveraging AI and verified by doctors, covering nutrition, fitness, and overall wellness.

  • Personalized Programs: Structured multi-week programs designed to address chronic conditions and promote sustainable health habits.

  • Marketplace: A curated selection of wellness products (e.g., supplements, fitness tools) offered by third-party vendors.

We may update, modify, or discontinue any Service at any time without prior notice, and we are not obligated to provide compensation for such changes.

4. Data Privacy and Security

Your privacy is a priority for Nostavia. We collect, use, and protect your personal and health-related data in compliance with:

  • Personal Data Protection Bill (proposed): Ensures the lawful handling of personal data.

  • Information Technology Act, 2000: Governs data security and electronic transactions.

Key points:

  • All user data is encrypted and stored securely using industry-standard protocols.

  • We will not share your personal information with third parties without your explicit consent, except as required by law or to deliver the Services (e.g., sharing with healthcare providers for consultations).

  • For detailed information, refer to our Privacy Policy.
     

5. Telemedicine Regulations

Nostavia adheres to the Telemedicine Practice Guidelines issued by the Indian Council of Medical Research (ICMR) and the Ministry of Health and Family Welfare. Key obligations include:

  • Informed Consent: You must provide consent before participating in any telehealth consultation.

  • Confidentiality: All medical records and consultation details are kept confidential, in line with applicable laws.

  • Only registered medical practitioners provide consultations through our platform.
     

6. Marketplace Terms
 

  • Role of Nostavia: The marketplace connects users with third-party vendors. Nostavia acts solely as a facilitator and does not manufacture, sell, or guarantee the quality of these products.

  • User Responsibility: You are responsible for reviewing the terms, conditions, and policies of individual vendors before making purchases.

  • Liability Disclaimer: Nostavia is not liable for any issues related to the quality, safety, or efficacy of products purchased through the marketplace.

7. Payment Terms
 

  • Payment Methods: Payments for Services or marketplace purchases must be made using the methods specified on the platform (e.g., credit/debit cards, UPI, net banking).

  • Taxes: All transactions are subject to applicable Indian tax laws, and taxes will be added to your total as required.

  • Refunds: Refund eligibility and processes are outlined in our Refund Policy. Refunds, if applicable, will be processed within a reasonable timeframe.
     

8. User Conduct
You agree to use the Services responsibly and not engage in prohibited activities, including:

  • Uploading or sharing harmful, offensive, or illegal content.

  • Impersonating others or misrepresenting your identity.

  • Using the Services for unlawful purposes or in violation of these Terms.

  • Attempting to interfere with the platform’s functionality or security.

Nostavia reserves the right to suspend or terminate your account for any violation of these Terms, with or without notice.

9. Intellectual Property

  • Ownership: All content on the Nostavia platform—including text, graphics, logos, software, and designs—is the property of Nostavia Health or its licensors and is protected under Indian copyright laws.

  • Restrictions: You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission from Nostavia.
     

10. Disclaimer of Warranties

  • “As Is” Basis: Nostavia provides its Services “as is” without any express or implied warranties regarding accuracy, completeness, or reliability.

  • Not Medical Advice: Information provided through the Services is for informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns.
     

11. Limitation of Liability

To the maximum extent permitted by Indian law, Nostavia shall not be liable for:

  • Direct, indirect, incidental, consequential, or punitive damages arising from your use of the Services.

  • Errors, omissions, or inaccuracies in content.

  • Interruptions, delays, or unavailability of the Services.

  • Unauthorized access to your data due to circumstances beyond our control.

  • Issues arising from third-party products or services purchased via the marketplace.
     

12. Dispute Resolution
 

  • Governing Law: These Terms and any disputes arising from your use of the Services are governed by the laws of India.

  • Arbitration: Disputes will be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will take place in Lucknow, Uttar Pradesh, India, and will be conducted in English.

  • Jurisdiction: Any legal proceedings, if required, shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh, India.
     

13. Changes to These Terms
 

  • Nostavia may update these Terms periodically to reflect changes in our Services or applicable laws.

  • We will notify you of significant updates by posting the revised Terms on our platform. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.
     

14. Contact Us

For questions, concerns, or clarifications about these Terms, please reach out to us at:

By accessing or using Nostavia Health’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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